Types of appointments we offer:
Pre-Bookable / Advanced Appointment
These are appointments which are bookable up to 6 weeks in advance with a Clinician. Patients can choose the time and date and select the Clinician of their choice (please note that some of the doctors work part-time so are not available every day). The appointments are 10 minutes in length and are sufficient to review one medical problem at a time. These appointments are for medication reviews also. These appointments can be booked online via Patient Access
48 Hour Access Appointment
These are appointments which can be booked 48 hours before the appointment time and date for a more urgent medical requirement. You may not be offered the doctor of your choice and the times available may be limited. The appointments are embargoed until the 48 hour time limit and cannot be used until the embargo has expired. The morning appointments are released at 8.30am and the afternoon appointments at 2pm. These can be booked online via Patient Access.
These appointments are for emergencies only. An emergency is where the patient feels that a 48 hour access appointment would be too long to wait and may have an impact on the patient’s ability to function normally. The receptionist will ask for the symptoms of the patient to allocate emergency appointments for their intended purpose, please do not be offended by being asked these questions. Important, there is less availability with regard to choice of doctor you wish to see and the times available for you to be seen. These appointments cannot be booked online via Patient Access.
Telephone Appointment – GP only
These appointments are where a GP calls a patient, relative or representative to discuss an aspect of the patients care. These appointments are 5 minutes in length and are at various times of the day with each doctor. These appointments are ideal for; medication queries, reissue of a medical certificate, blood and X-ray results and emergency contraception requests. These appointments are not intended to replace the face-to-face consultations with doctors but we hope that a good proportion of queries and notifications can be completed in a telephone call. these appointments cannot be booked through Patient Access
You can book a nurse appointment Monday to Friday - the receptionists will ask you the nature of the appointment so that you can be booked in with the correct nurse. PLEASE NOTE THAT OUR NURSING TEAM WORK ON AN APPOINTMENT SYSTEM.
We ask that patients provide the Reception team with the information that they need to appropriately book a consultation with the appropriate clinician. We do strive to offer appointments with a patients chosen clinician but this may not always be possible. If you have an urgent medical need you will always be seen by an appropriate clinician and referred on for treatment or guidance.
Cancellation of appointments
If you are unable to attend an appointment please ensure that you cancel the appointment so that it can to offered to another patient.
You can cancel be calling the practice on 0115 9282216, calling in at the practice and you can cancel through the online system. If you have a mobile number recorded on the system then you will receive a text message to remind you of the day/time of the appointment and you can cancel the appointment by following the instructions on the message.
Who should I see for my problem?
We operate as an integral team within the practice and in many cases the most suitable person to see within the Health Centre is not the doctor.
Management of chronic diseases including heart disease, diabetes, asthma, high blood pressure. Well man and woman checks, travel advice and immunizations, minor illness, routine tests such as smears, blood pressure checks , wound care, removal of sutures, dressings etc.
Healthcare Assistants Performance of ECG, Spirometry, Health Checks, Phlebotomy and perform flu vaccinations.
Within the health centre the following services are also available.
Health Visitors - Tel 8833100
Advice and monitoring of children under 5, advice re immunizations, feeding, behaviour, etc.
Midwives - Tel 8833100
All aspects of ante-natal care.
School Nurses - Tel 8833100
Advice and monitoring of school age children, bed wetting, immunisations, etc.